Reliability Comes From the System, Not the Agent

Executives often ask if an IT agent is reliable enough, but this question is misleading as reliability comes from the system, not the agent. This is because complex systems rarely rely on a single component for reliability. Instead, focus on the overall system design and architecture to ensure reliability. This requires a shift in thinking from agent-centric to system-centric. Engineers should design systems with redundancy and fail-safes to ensure reliability.