OpenAI built support agents for its own customer service line, now it hopes big enterprises will trust them too

OpenAI has built support agents for its own customer service line, using AI models that are no longer a bottleneck. This could be a step towards big enterprises trusting AI-powered customer service. The move shows OpenAI's confidence in its technology. Enterprises may consider AI-powered customer service as a result. This could improve customer experience and reduce costs.