PagerDuty’s CAIO says most AI incident tools are missing a critical layer

PagerDuty's CAIO says most AI incident tools lack a critical layer for effective incident management. This gap can lead to delayed resolution times and increased costs. To address this, teams should look for tools that integrate AI with human expertise. This combination enables faster incident detection and resolution. It's essential to evaluate incident tools based on their ability to bridge the gap between AI and human insight.