Reliability isn't something you claim. It's something you show

The article discusses the importance of measuring reliability in online services. Many companies claim to be reliable but don't provide enough data to verify this claim. To build trust, companies should measure and show their reliability metrics, such as Service Level Indicator (SLI), Service Level Objective (SLO), and Service Level Agreement (SLA). This approach helps to make the concept of availability explicit and provides a clear understanding of what is meant by 'reliable'.